Help

Please log in

If you’re already a member of musicbasement.ru you should log in before you buy anything. This will speed up the checkout and make sure your music ends up in the right place. If you’re new to musicbasement.ru the shop will create a new account for you automatically.

 

Card processing fee

We have to pay a processing fee on every transaction, so if you don’t spend much we actually lose money on the sale, so on orders that total less than $3 (inc VAT) we add a small charge (50c) to cover ourselves. Best thing is just to go back and buy something else. It’s all worth having.

 

How can I pay?

You can pay using credit cards, debit cards or PayPal.

 

Is it secure?

All your personal data is encrypted so it can’t be intercepted when we send it to PayPal. We don’t retain any of your credit card details.

 

I’m having problems paying

We always put your card through right away, so if there’s a problem, you should know about it immediately. If your card is declined, you can go back and try a different one. If you continue having problems and you think your card should be OK, email us at dance@musicbasement.ru.

 

When will I be charged?

PayPal payments are taken when you press SUBMIT on the PayPal site.

 

Where’s the music I bought?

Once you’ve bought music from us you’ll get an email receipt with a download link. Click on this and you’ll get your tunes.

 

How do I download my music?

  • Open the email we sent you.
  • Click on the link.
  • Your browser will ask what you want to do with the file: open it (ie play it) or save it (ie download it).
  • Select SAVE. Your browser will ask where. Simplest place is your desktop.
  • The file will then download. Depending on your connection, this may take some time.

Single tracks will arrive as a single .wav or .mp3 file. Albums arrive in a ZIP file. To unzip this simply double-click on it. Almost all computers have an unzipping program built in, like Winzip for Windows or Stuffit Expander for Macs.

 

How many times can I download it?

The link is good for unlimited downloads or 72 hours. After that it won’t work. If you’ve tried three times or it’s 72 hours after you bought your tracks and you still haven’t managed to get your music, you’ll have to get in touch with us so we can sort it out. Email dance@musicbasement.ru.

 

I didn’t get an email

First, check your spam folder. Secondly, did you give us the right email address in the checkout? If not, the system will have set up a new account for you. Check any other email addresses you use. Still no email? Drop us a line at dance@musicbasement.ru. Please give us all the information you can to help us get to the bottom of it.

 

I got given the wrong file

Your receipt shows exactly what music you’ve bought. If you’re absolutely 100% certain that the file are different to what you bought, then please email us at dance@musicbasement.ru and we’ll sort it out.

 

The music file won’t play

Maybe your file got corrupted during downloading.

Try downloading it again. Make sure you wait until the whole file has downloaded before you try to do anything with it.

 

Maybe the file itself is corrupted

There’s a tiny chance that the file on our server is corrupted. If you’ve tried downloading it more than once and there’s definitely a problem with the file, then please email us at dance@musicbasement.ru and we’ll sort it out.

 

I don’t like the music I bought. Can I get a refund?